A child shows as already released today
The desk blocks a second release on the same day unless you tick the override and explain why in a note of at least 5 characters.
For School administrators, Teachers, Staff. Updated 2026-10-09.
Overview
To prevent a child being handed over twice, the Dismissal Desk checks the log for a release already recorded for that student on the current school day. When found, an amber Already released today banner appears with the time and the person who collected.
Pressing Release then shows a checkbox to release again and the note field changes to "Why is the child being released again". The Confirm release button stays disabled until the box is ticked and a note of at least 5 characters is entered. The same applies to unlisted collectors.
Use the second-release route for genuine cases such as a child returning to school for an event and leaving again, and keep the note factual because it appears in the Hand-over log and CSV export.
Before you start
- The “add pick-up” permission permission
Steps
- Search and select the student on the Dismissal Desk
- Read the Already released today banner to confirm who collected earlier
- Press Release on the collector
- Tick the checkbox to release again
- Enter the reason in the note field (at least 5 characters)
- Verify by PIN or ID and select Confirm release
Common problems
Confirm release is greyed out for a child already released
Tick the release-again checkbox and write a reason of at least 5 characters.
The banner shows a person I do not recognise
Open the Hand-over log on Safe Pick-up, filter by the student and date, and check Collected by, Checked by and Gate staff. Contact the guardian if something looks wrong.