Reverse a Fee Collection
Reverse a payment from Payment History, restoring the bill balance and recording a matching debit.
For School administrators, Accountants. Updated 2026-08-01.
Overview
Reversing a collection restores the affected bill's balance and posts a matching debit entry to Transaction History. A collection can only be reversed once; attempting to reverse an already-reversed collection fails.
Steps
- Open Payments > Payment History
- Find the payment to undo
- Select Reverse
- Confirm the reversal
Common problems
Reverse fails saying the collection is not found or already reversed
The payment has already been reversed previously; check Transaction History for the earlier reversal entry.