Review Needs Attention: Phone Approvals, Failed Scans and Missing Check-outs
The Needs attention tab collects phones awaiting approval, scans that did not go through, and open days with no check-out so HR can act.
For School administrators, HR managers. Updated 2026-10-09.
Overview
Attendance > Needs attention refreshes every 30 seconds and shows three lists, or 'Nothing needs attention.' when empty. Phones waiting for approval: with Each person uses their own phone on, a staff member's first phone is approved automatically; any further phone is created as Pending and the staff member sees 'This is a new phone. HR needs to approve it'.
Choose Approve or Reject; a rejected phone gets 'This phone was not approved. Please see HR.'. Scans that did not go through lists unresolved events from the last 7 days with outcome Off site, New phone, Bad code or Too soon, the note, the distance in metres and the method; select the resolve action to clear an item.
No check-out recorded lists days in the last 7 where someone clocked in but never out, plus today's open check-ins older than the Day with no check-out hours (only when clocking out is enabled).
There is no separate correction form for clock times: to correct a day, use Log Attendance > Staff for that date to set the status or Fix missing check-in times, which changes the status for the day. Approving, rejecting and resolving need the “edit attendance” permission; viewing needs the “view attendance” permission.
Before you start
- The “edit attendance” permission to act on items
- Own-phone rule or on-site rule enabled to generate items
Steps
- Open Attendance > Needs attention
- Under Phones waiting for approval check the staff name and phone label then Approve or Reject
- Under Scans that did not go through read the note and distance, help the staff member, then resolve it
- Under No check-out recorded follow up with the staff member
- Use Log Attendance > Staff on that date to correct the day's status if needed
Common problems
A staff member says their new phone is blocked
Approve the phone under Phones waiting for approval, or reject it and ask them to use their registered phone.
The same Off site items keep returning
Check the place coordinates and radius, or ask staff to enable precise location.
Tab is not visible
It is hidden from teachers. Use an admin or HR account with attendance access.