Troubleshoot Clock-in and Choose the Right Scan Mode
Check the screen status, rules, place, and phone approval in that order; the Staff QR tab holds the older school-QR mode with its own three switches.
For School administrators, HR managers. Updated 2026-10-09.
Overview
Work through these checks. 1) Screen: Kiosk set-up > Kiosk screens must show Showing; if Offline or Never opened, reopen https://portal.myschoolgh.com/kiosk/attendance. If Staff scan the screen is off, the screen says 'Scanning this screen is switched off.
Use the badge scanner.' 2) Code: codes rotate and expire after one old slot, so photographs fail with 'That code has expired'. 3) Place: it must be active, and with Must be on site it needs coordinates and the phone must be inside the radius. 4) Phone: with own-phone rule, check Needs attention for pending phones.
5) Timing: scans closer together than the wait setting fail with 'Too soon'. 6) Role: students and parents cannot clock in. 7) The school's Attendance feature must be enabled and the subscription active.
Separately, the Staff QR tab (Attendance > Staff QR) holds three older mode switches: Security scans staff QR codes, Staff scan the school QR (teachers and employees scan one printed school QR from the mobile app; with a Printable School QR you can Print or Download), and Allow checkout (disabled when self-service is off).
Those first scans record Present; checkout records the second scan. Changing them needs the “edit attendance” permission and is audit logged. Prefer the kiosk set-up flow for rotating, location-aware clocking; the Staff QR tab suits simple schools. No face or PIN identification exists in this clock-in; identification is by QR code only.
Before you start
- Admin access to Attendance
Steps
- Open Attendance > Kiosk set-up and check the screen status
- Read the exact message staff see; it names the rule that blocked them
- Open Needs attention for phone, location or code events
- Check the place coordinates, radius and Staff can clock in here
- Open Attendance > Staff QR to review the school QR modes and save changes
- Register a new screen if the old one was switched off
Common problems
Staff scan the school QR but nothing records
School QR self-service must be on in the Staff QR tab, the code must belong to this school, and the user must be staff, not a student or parent.
Everyone is blocked at once
Check the screen is Showing, internet is available and Staff scan the screen is on. Switch to badge scanning meanwhile.
Checkout never records
Turn on Record clocking out (and Allow checkout in the Staff QR tab if using the school QR).