Edit, deactivate or re-issue the PIN of a collector
Each collector card has Edit, New PIN and Deactivate/Reactivate actions; a new PIN invalidates the old one immediately.
For School administrators, Teachers, Staff, Directors and proprietors, Parents. Updated 2026-10-09.
Overview
Collector cards on Safe Pick-up > Collectors show name, relationship, phone, ID type and masked ID number, validity text (No end date, Valid until, Starts, Expired or Not active) and gate notes. With the “edit pick-up” permission, three actions appear.
Edit opens the same form; leave the ID number blank to keep the number already on file because the masked value is never sent back. New PIN asks for confirmation ("The old PIN stops working straight away") and then shows the replacement PIN once.
Deactivate asks for confirmation and removes the person from the Dismissal Desk list; the card stays visible as Inactive and Reactivate switches them back on without confirmation. Collectors can also be time-limited with Can collect from and Can collect until; the until date covers the whole day.
Outside those dates or when inactive the person cannot be released to, and the desk rejects the release with "This person is no longer authorised to collect this student." Edits, deactivations and PIN re-issues are recorded in the audit trail. Parents have the same Edit, New PIN and Deactivate controls for their own children on My Pick-up.
Before you start
- The “edit pick-up” permission permission for staff
Steps
- Open Students > Safe Pick-up > Collectors and search the student
- Find the collector card
- Select Edit to change details and Save changes
- Select New PIN, confirm Create new PIN and give the displayed PIN to the person
- Select Deactivate and confirm to stop the person collecting; use Reactivate to restore them
Common problems
A collector's old PIN no longer works
A new PIN was issued, which cancels the previous one. Give the person the latest PIN or issue another.
The ID number field is empty when I edit
This is intentional because only a masked number is held in the form. Leave it blank to keep the existing number or type a new one to replace it.
The Edit, New PIN and Deactivate buttons are missing
They need the “edit pick-up” permission. Users with only the “view pick-up” permission or the “add pick-up” permission can view and add but not change.